Glossary
Live chat & AI, explained simply
Clear definitions and practical context for the terms behind modern customer messaging.
What is Live Chat?
How live chat works, why it outperforms email and phone support, and the statistics behind chat-driven conversion.
Read definitionWhat is an AI Chatbot?
How modern AI chatbots differ from rule-based bots, what LLM-powered agents can do, and where they fit in your funnel.
Read definition