Glossary

Live chat & AI, explained simply

Clear definitions and practical context for the terms behind modern customer messaging.

What is Live Chat?

How live chat works, why it outperforms email and phone support, and the statistics behind chat-driven conversion.

How modern AI chatbots differ from rule-based bots, what LLM-powered agents can do, and where they fit in your funnel.

How conversational AI understands natural language, how it differs from a chatbot, and the ways businesses use it to sell and support.

Free plan, no credit card — set up in 2 minutes.