Sukar is an AI-powered live chat platform that helps businesses engage website visitors 24/7, qualify leads with intent scoring, and close sales automatically using AI agents.

Is there a free plan?

Yes. The free plan includes 1 agent seat, 100 conversations per month, 50 AI conversations, and the live chat widget. No credit card required.

How does the AI sales agent work?

The AI learns your business by crawling your website and knowledge base. It engages visitors in natural conversation, scores their buying intent, and automatically switches to closer mode when a hot lead is detected.

How long does it take to set up?

Setup takes about 2 minutes. Add one line of code to your website, and the AI starts engaging visitors immediately. It auto-crawls your site to learn your products and services.

Can Sukar work with my ecommerce store?

Yes. Sukar integrates with Shopify, WooCommerce, YouCan, and any website. The AI crawls your product catalog and can answer questions about pricing, availability, and features to help convert visitors into buyers.

What is visitor intent scoring?

Visitor intent scoring is Sukar's built-in revenue intelligence feature. It tracks visitor behavior like pricing page views, plan clicks, and buying signals to assign a lead score. When a visitor reaches a high score, the AI automatically switches to sales closer mode.

Does Sukar replace my customer support team?

Sukar works alongside your team, not instead of it. The AI handles initial conversations 24/7, qualifies leads, and answers common questions. It seamlessly hands off to human agents when needed, so your team can focus on high-value interactions.

Can I customize the chat widget to match my brand?

Yes. On the Pro plan and above, you can fully customize the chat widget with your brand colors, logo, welcome messages, and agent avatars. The widget is designed to blend seamlessly with any website design.

Privacy Policy

1. Introduction

Sukar ("we", "our", or "us") operates the Sukar.io platform, a live chat and customer communication service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, widget, and services.

2. Information We Collect

Account Information

When you create an account, we collect your name, email address, organization name, and website URL. If you sign in with Google, we receive your Google profile information (name, email, and profile picture).

Chat Data

We store conversations between your team and your website visitors, including messages, timestamps, and any files shared during conversations. This data is stored on your behalf as a data processor.

Visitor Information

When visitors interact with the Sukar chat widget on your website, we may collect their name, email (if provided), IP address, browser type, operating system, referring URL, and pages visited.

Payment Information

When you subscribe to a paid plan, payment is processed securely by Stripe, Inc. We do not store your credit card number, CVV, or full payment details on our servers. Stripe may collect your name, billing address, and payment method details in accordance with their Privacy Policy. We receive only a limited summary (last four digits of your card, card type, and billing status) for invoice and subscription management purposes.

Usage Data

We automatically collect information about how you interact with our platform, including pages visited, features used, and performance metrics.

3. How We Use Your Information

Provide, operate, and maintain our services
Process and manage your account
Enable real-time chat communication between you and your visitors
Send transactional emails (password resets, email verification, notifications)
Improve our platform and develop new features
Ensure security and prevent fraud
Comply with legal obligations

4. Data Sharing

We do not sell your personal data. We may share information with:

Service providers — hosting (Railway, Vercel, Cloudflare), payment processing (Stripe), email delivery (Resend), and database services that help us operate the platform
Legal requirements — when required by law, court order, or to protect our rights
Business transfers — in connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS/SSL), secure password hashing (bcrypt), httpOnly cookies for authentication, and regular security updates. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your account data for as long as your account is active. Chat conversations are retained according to your organization's settings. You can request deletion of your data at any time by contacting us.

7. Your Rights (GDPR)

If you are located in the European Economic Area, you have the following rights:

Access — request a copy of your personal data
Rectification — request correction of inaccurate data
Erasure — request deletion of your personal data
Restriction — request restriction of processing
Portability — request transfer of your data
Objection — object to processing based on legitimate interests

To exercise these rights, contact us at privacy@sukar.io.

8. Cookies

We use essential cookies for authentication and session management. For more details, see our Cookie Policy.

9. Third-Party Services

Our platform integrates with third-party services including Google OAuth for authentication. These services have their own privacy policies, and we encourage you to review them.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, contact us at:

Email: privacy@sukar.io
Website: https://sukar.io