Refund Policy

1. Subscription Billing

All paid subscriptions on Sukar (Starter, Pro, and Enterprise plans) are billed in advance on a recurring monthly basis. Your subscription automatically renews at the end of each billing period unless you cancel before the renewal date. Payments are processed securely through Stripe.

2. Free Trial

If a free trial is offered, you will not be charged during the trial period. At the end of the trial, your subscription will automatically convert to a paid plan unless you cancel before the trial expires.

3. Cancellation

You may cancel your subscription at any time from your billing dashboard. When you cancel:

• Your subscription remains active until the end of the current billing period
• You will not be charged for the next billing cycle
• Your account will be downgraded to the Free plan after the billing period ends
• You retain access to all paid features until the end of the current period

4. Refund Eligibility

We want you to be satisfied with our service. Refunds are available under the following circumstances:

• Within 14 days of first payment — If you are a new subscriber and are not satisfied with the service, you may request a full refund within 14 days of your first payment
• Service outages — If Sukar experiences significant downtime (more than 24 consecutive hours) during your billing period, you may be eligible for a pro-rated refund or service credit
• Billing errors — If you were charged incorrectly or charged after a valid cancellation, we will issue a full refund for the erroneous charge
• Duplicate charges — If you are charged more than once for the same billing period, the duplicate charge will be refunded immediately

5. Non-Refundable Situations

Refunds are generally not provided in the following cases:

• Requests made more than 14 days after the initial purchase (for first-time subscribers)
• Renewal charges where the subscription was not canceled before the billing date
• Partial month usage — we do not provide pro-rated refunds for unused portions of a billing period after the 14-day window
• Account suspension or termination due to violation of our Terms of Service
• Downgrade to a lower plan mid-cycle (the change takes effect at the next billing period)

6. How to Request a Refund

To request a refund, please contact our support team with the following information:

• Your account email address
• The date and amount of the charge
• The reason for your refund request

You can reach us at support@sukar.io. We aim to process all refund requests within 5-10 business days. Approved refunds will be credited back to the original payment method used at the time of purchase.

7. Plan Changes

If you upgrade your plan, the price difference is charged immediately on a pro-rated basis for the remainder of your current billing period. If you downgrade your plan, the change takes effect at the start of your next billing period, and no partial refund is issued for the current period.

8. Stripe Payment Processing

All payments are processed securely through Stripe. We do not store your credit card information on our servers. Stripe's security practices and PCI compliance protect your payment data. For questions about a specific charge, you can also view your invoices and payment history in the billing section of your dashboard.

9. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated date. Continued use of the Service after changes constitutes acceptance of the revised policy.

10. Contact

For billing questions or refund requests, contact us at:

Email: support@sukar.io
Website: https://sukar.io