Sukar vs Tidio: AI Included in Every Plan

Sukar vs Tidio: Feature-by-Feature Comparison

Tidio's Starter plan is about $24.17 per month billed annually, cheaper than Sukar Starter at $29. The difference is AI: Sukar includes AI conversations in the plan price, while Tidio sells Lyro AI separately. Scoring and closer mode require Sukar Pro.

Tidio pricing and features based on plans publicly listed at tidio.com/pricing as of October 2026. Plans and pricing may have changed — check the vendor's pricing page.

Built-in AI vs Lyro Add-on

Tidio sells Lyro AI as a separate add-on priced by AI conversation volume. Check Tidio's pricing page for current Lyro tiers, since add-on costs can change your total more than the base plan does.

In Sukar, AI is included in the plan: 50 AI conversations a month on Free, 300 on Starter and 3,000 on Pro. On every plan the AI answers from your auto-crawled website and knowledge base, and replies can be checked against that knowledge before they are sent. On Pro it also adapts across four modes: support for general questions, qualification to assess buying readiness, closer mode when the visitor's intent score reaches 50 or above, and a brief assist mode when your agents are online.

Lyro is primarily a support tool that answers questions from your content. Sukar's AI is built for sales as well: it can search products, recommend a plan, send a discount code, capture leads and hand off to a human.

Revenue Intelligence (Sukar Pro)

Revenue intelligence is included on Sukar Pro and Enterprise. It focuses on revenue generated through chat and combines three components: intent classification, visitor scoring, and adaptive AI behavior.

Intent classification uses both keyword analysis and LLM-powered understanding to determine what each visitor wants. Is this a support question, a buying signal, or a price comparison request? The classification determines how the AI responds and what actions it recommends.

Visitor scoring tracks behavioral signals in real time. Every pricing page view, plan click, return visit, and buying-intent message adds to a visitor's score. When the score crosses key thresholds, the AI mode shifts automatically. A visitor with a score of 15 gets educational support. A visitor with a score of 35 gets qualification questions. A visitor with a score of 55 gets conversion-focused closer messaging with clear calls to action.

Visitor scoring is not a listed feature on Tidio's pricing page. Without scoring and adaptive modes, a chatbot tends to treat a casual browser and a ready-to-buy visitor the same way. Sukar Free and Starter also use a single support mode; scoring is a Pro feature.

YouCan, Shopify and WooCommerce Integrations

Sukar integrates with Shopify, WooCommerce and YouCan, the Moroccan e-commerce platform. The AI can search your product catalog in chat, recommend products and send a discount code. For any other site, you install Sukar with one JavaScript snippet.

If you sell on YouCan, Sukar is one of the few live chat tools with a native integration. Check Tidio's integrations page if YouCan matters to you.

Pricing: Sukar vs Tidio in 2026

Tidio's Starter plan is about $24.17 per month billed annually (as of October 2026), so at entry level Tidio is cheaper. Lyro AI is an add-on on top of the base plan.

Sukar Starter at $29 per month includes 300 AI conversations a month, website auto-crawling, chat and email, 3 agents and 1,000 conversations. Sukar Pro at $79 per month adds visitor intent scoring, the four AI modes including closer mode, 3,000 AI conversations, team inbox and all channels.

If you only need live chat with simple bot flows, Tidio is the cheaper option. If you want AI answers included in the price, Sukar Starter may cost less in total than Tidio plus Lyro — compare against Tidio's current Lyro pricing for your volume.

Who Should Choose Sukar Over Tidio

• -E-commerce businesses that want AI answers included in the plan price instead of a separate AI add-on. On Pro, closer mode focuses on high-intent shoppers.
• -SaaS companies that need lead qualification. On Pro, Sukar scores every visitor and adapts its approach based on buying signals.
• -Stores on YouCan, Shopify or WooCommerce that want the AI to search products and send discount codes in chat.
• -Teams tired of manual bot setup who want an AI that auto-crawls their website and starts answering soon after installation.